Privacy Policy

1. Information we collect

We only collect the information needed to reply to you and provide our services:

• Contact details: name, email, phone and the content of the message you send through the contact form, email or WhatsApp.
• Technical data: IP address, browser type, device and pages visited, collected in aggregate form.
• Cookies: a technical consent cookie and a language preference stored in your browser.
• Analytics: aggregated, anonymous usage metrics that help us improve the site.

Health data

We do not request health data through this website. Please do not include sensitive clinical information in the forms; such information is handled only within the professional relationship and through a secure channel.

2. How we use your information

• Respond to your enquiries and manage appointment bookings.
• Deliver and administer the services you request.
• Improve the content, accessibility and performance of the site.
• Comply with legal, accounting and professional obligations.

Our legal basis is your consent, the performance of a contract, or our legitimate interest in responding to your requests.

3. Cookies and similar technologies

We use strictly necessary cookies to remember your cookie banner decision and your preferred language. You can reject them from the banner or delete them at any time in your browser settings; the site will keep working.

4. Third-party sharing

We never sell or rent your personal data. We share it only with providers that help us operate the site (hosting, email, analytics) and where required by law.

5. Data retention

Contact messages are kept for a maximum of 24 months from the last contact, unless a legal obligation requires longer retention. Analytics data is retained in aggregate form.

6. Your rights (GDPR and CCPA)

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your data (“right to be forgotten”).
• Restrict or object to certain processing.
• Request portability of your data.
• Withdraw your consent at any time.
• California residents: know, delete and opt out of the sale of your personal information, without discriminatory treatment.

To exercise any of these rights, email us at [email protected]. We respond within 30 days.

7. Security

We apply reasonable technical and organisational measures to protect your information. No system is completely infallible, so absolute security cannot be guaranteed.

8. Children

This site is not directed at children under 16 and we do not knowingly collect their data.

9. Changes to this policy

We may update this policy. The last updated date shown above always reflects the current version.

10. Contact

Blanca Francés Chulvi · Calle José Esteve Edo 29C, 46540 El Puig, Valencia, Spain · [email protected] · +34 711 289 376